FAQs - Frequently Asked Questions
Common questions are answered below. If you don't see the information you are looking for, please contact Customer Service
PRICE MATCH GUARANTEE
Furniture Connexion guarantees we have the lowest prices in town
If the IDENTICAL item is advertised for less at any local competitor, or if The Furniture Connexion lowers the price of your merchandise within 30 days of your purchase, we will match the price and refund to you the difference. Proof of competitor's price is required. Internet sales, clearance or floor sample merchandise, bonus or free offers are not included.
MILITARY DISCOUNTS
We are proud of our active and retired military members and offer a 10% discount on regular priced items when you show your military ID. If you are planning to move to a nearby base, such as JBLM, please contact our store before you move to arrange delivery of your furniture in advance.
SERVICE TERMS & CONDITIONS
Thank you for choosing Furniture Connexion to enhance the beauty of your home. We hope you enjoy your new furnishings for many years to come. Please read the following terms and conditions of sale; your purchase on FurnitureConnexion.com indicates your agreement with these conditions.*
Purchase Information
Unless other arrangements are made, all merchandise must be delivered or picked up within 30 days of purchase. If the merchandise is not picked up within 30 days of deposit, items will be returned to the warehouse and a 20% cancellation fee will be incurred.
Layaways
Available only at a Furniture Connexion retail location and not on FurnitureConnexion.com. See store for details.
Special Orders
Available only at a Furniture Connexion retail location and not on FurnitureConnexion.com. See store for details.
Cancellations
Cancellation requests must be made 72 hours prior to a scheduled delivery/pickup. Cancellation requests made with less than 72 hours notice will incur a 10% handling charge.
Merchandise may be returned, in NEW condition, within 48 hours for reselection of an equally (or greater) priced item. Otherwise return product is subject to a 20% re-stocking fee. Used or damaged furniture may not be returned.
Refunds
Any refunds are issued in the same manner as the original payment was received. Delivery, assembly charges and fabric protection are non-refundable.
DELIVERY
Please see our Delivery Information page for all the details about the types of delivery and setup services we offer and how to prepare for your delivery.
PICKUP
Please see our Will Call / Pickup Information page for all the details about how to pickup the furniture you have ordered from our Portland warehouse.
WARRANTY
The Furniture Connexion facilitates the manufacturer’s warranty, under normal use for a period of one year from the date of delivery or pickup. The warranty is limited to the original purchaser with a receipt. The warranty is VOID if the merchandise has been moved from the original delivery address or if The Furniture ConneXion determines the furniture damage was caused by abuse, negligence, accident, or if used for purposes other than those intended, such as commercial use. Warranty service will be provided without charge for merchandise brought to our service center. Transportation to and from the service center is the responsibility of the purchaser. For your convenience, we can also arrange for the merchandise to be picked up from your home; delivery charges will apply. If a warranted defect occurs within the first thirty (30) days on product that was delivered The Furniture Connexion will cover the transportation expense.
Visible surface damage (scratches, nicks, tears, etc.) are not covered under this warranty unless reported within the first three (3) days of receipt. The Furniture Connexion is not responsible for visible surface damage to product that has been picked up from our service center unless it is noted at the original time of pick up.
The above stated warranty is limited to repair or replacement of defective product at the option of The Furniture Connexion and FurnitureConnexion.com. Any damage for breach of warranty due to consequential losses to property other than the defective product is excluded. All implied warranties are limited to the duration of this written warranty. This is the exclusive express warranty. Any and all other statements or express warranties are specifically denied. *All references to Furniture Connexion also refer to Furniture Connexion.com.
Contact Customer Service
FURNITURE QUALITY FACTS
Learn more about how furniture is built to last here.
FURNITURE CARE
See how to care for your furniture here.
ABOUT US
We’re Family Owned and Operated -The Furniture Connexion was created by business partners David Weiss and Julie Grant in 2003. Together they have over forty years of combined experience in furniture retail and wholesale. They love the Northwest and are proud to be part of the community. Unlike many furniture stores, we won’t hassle you into buying something and have a relaxed, friendly atmosphere we hope you enjoy. Come visit us and spend some time browsing our stores.
We Bring You the Lowest Prices -The Furniture Connexion has the unbeatable combination of buying large quantities of brand name fine furniture coupled with manufacturing our own furniture brand--Porter International Designs. This gives the Furniture Connexion the ability to provide the most competitive deals in the Northwest. David and Julie regularly travel around the world with one mission – to find you the best furniture at the lowest price. Don’t worry about waiting for a sale – our prices are so low, it’s like a sale every day!
Quality Product – Our furniture is crafted to the highest standards. The beauty of our product can be seen in details such as an extra spring in the seat, kiln dried hardwood frames, and beautiful solid wood construction. These details provide added value to each piece. Furniture Connexion carries a broad range of furniture for the living room, dining, bedroom, and children’s rooms.
Immediate Delivery - We will be glad to arrange delivery of your furniture, through a professional delivery service. Our goal is to provide you with excellent service and an accurate delivery. To ensure this, please review the following delivery guidelines.
Interest Free Financing - Looking for financing? We’ve got great promotional rate options. Stop in to one of our locations today to take advantage of our seasonal offers: Furniture Connexion Gresham. We look forward to seeing you!
One-Stop Shopping -At Furniture Connexion, we know you have limited time to spend shopping, so we’ve made our stores a one-stop shop to make things easier. With amazing deals, massive in-stock inventory, and an extensive selection of home furniture and decor ranging from timeless and traditional to modern and sleek, we have the stylish items you need for your home that can be delivered today!
Shop In-Store or Online - We are excited to offer our e-commerce solution for our Portland, Oregon region customers. Visit FurnitureConnexion.com on a regular basis as we continually update our website with an exciting selection of stylish new home furniture and accessories. Or visit our Gresham showroom.
COVID-19 RESPONSE
WHAT WE’RE DOING NOW
We are actively monitoring all public sources of information and guidance, including the CDC, World Health Organization and state guidelines, to ensure we are taking the necessary precautions for our employees as well as our customers. With this in mind, please know we have implemented extra sanitation processes at our stores, warehouse and corporate offices.
KEEPING EVERYTHING CLEAN & EVERYONE SAFE
With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure everyone’s safety. Common areas, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. Also, we have increased the restroom cleaning and disinfecting cycles. We have educated our sales and customer service teams on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping or home delivery. In our warehouse, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.
CURBSIDE DELIVERY OR PICKUP
For home deliveries we are also taking extra measures to prevent any unintentional spread of illness by providing socially distanced curbside delivery. As with our stores and warehouse, our team will be using hand sanitizers and disinfectant wipes between each delivery and they will be regularly disinfecting their interiors and outside handles of their vehicles.
Shop online at: www.furnitureconnexion.com
Virtual appointments – Gresham: 503-674-4488